Get in touch.
We're here to help — whether you have a question about your order, want to know if HALO is right for your water type, or just want to talk through what's been happening with your hair and skin.
We respond to every inquiry within 24 hours, Monday through Friday.
Email us
Common questions
Before reaching out, you may find a faster answer in our FAQ page — it covers everything from how BeautyFlow Filtration™ works, to installation, to what results to expect and when.
Orders & returns
For questions about an existing order, please include your order number in your message so we can help you quickly. For returns under our 60-Day Results Guarantee, see our Shipping & Returns page for full instructions.
Filter subscriptions
To pause, adjust, or cancel a filter subscription, email us with your account email and we'll handle it the same day.
We built HALO because we believe women deserve real answers to beauty problems that have gone unexplained for too long. That same philosophy applies to how we run customer support — straightforward, honest, and fast.